Donor Center Technician 2

Octapharma•Grand Prairie, TX

7h•Onsite

About The Position

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance. The technician ensures adherence to all state, federal, and industry regulations, including FDA approved SOPs, OSHA, CLIA, and GMP, to uphold production standards and facility compliance. Key aspects include delivering high-quality customer service, safeguarding donor confidentiality, assessing donor eligibility through vitals evaluation and testing, and monitoring donors throughout the donation process. The position also involves setting up and operating plasmapheresis equipment, troubleshooting issues, responding to adverse events, and managing the collection, processing, and storage of plasma products and samples. Additionally, the technician is responsible for maintaining donor center equipment, ensuring cleanliness of work areas, managing supplies, accurate recordkeeping, and may act as a Designated Trainer, partnering with Quality Assurance on performance and continuous improvement initiatives. Inventory-related tasks are also part of the role.

Requirements

High school diploma or equivalent (GED).
Specific certification or licensing based on State requirements.

Nice To Haves

Three (3) months’ experience in clerical or customer service position preferred.

Responsibilities

Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.
Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.
Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.
Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.
Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.
Maintain donor center equipment through routine and periodic QC checks and manufacturer-recommended procedures.
Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal.
Provide accurate and complete recordkeeping in compliance with SOPs and company policy.
Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
Perform inventory-related tasks, including First-In-First-Out procedures, to ensure product quality and availability.
Perform other duties as assigned.