Donor Care Specialist I, II (Per Diem)

Cape Cod Healthcare•Hyannis, MA

About The Position

Donor Care Specialist I – Grade S9, Job Code\: 8255 Ability to read, write and communicate in English. Minimum of High School Diploma/GED or higher. Prior phlebotomy experience required. Good interpersonal, written, and verbal communication skills. Ability to work independently and to work under pressure. (Preferred) National Certification or completion of an accredited phlebotomy program. (BLS) - Basic Life Support certification (obtain within 90 days of position start, offered within). Proficiency in using computers/laptops. Donor Care Specialist II – Grade S10A, Job Code\: 7062 Ability to read, write and communicate in English. Minimum of High School Diploma/GED or higher. Good interpersonal, written, and verbal communication skills. Ability to work independently and to work under pressure. Minimum one-year experience as a donor phlebotomist. Working knowledge of blood groups and Rh types and donation procedures. (BLS) - Current Basic Life Support certification and must maintain certification. · (PBT or DPT) – PBT Certification through either NHA or ASCP, which must be maintained, or Current Donor Phlebotomy (DPT) certification with American Society for Clinical Pathology (ASCP), if already obtained prior to June 2024. Proficiency in using computers/laptops. 1. Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards. 2. Assist with unloading and loading supplies and equipment to and from blood drive sites. 3. Set up equipment at beginning of blood drive and breakdown equipment at the end of the blood drive. 4. Performs daily quality control prior to the start of the blood drive. 5. Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards. 6. Performs all aspects of whole blood collections on offsite blood drives and in donor center. 7. Prepares and labels blood components and samples for testing. 8. Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met. 9. Packs units in transport cooler with ice and packs samples for testing for driver/courier to bring to donor center. 10. Performs blood component processing as needed. 11. Assists with donor recruitment. 12. Performs daily inventory and packs required donor care supplies in totes for blood drives. Picks up supplies from donor center as needed. Sends a list of supplies to be ordered to the Supervisor or designee. 13. Obtains appropriate blood specimens from donors and patients. 14. Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff. 15. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans. 16. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers. 17. Performs other work-related duties and activities as assigned or requested. DONOR CARE SPECIALIST I ADDITIONAL DUTIES AND RESPONSIBILITIES: 1. Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor. 2. Assists Section Supervisors and Pathologist in maintaining programs including but not limited to\: quality control, instrument calibration, quality assurance an improvement and development of new methodologies. 3. Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise. DONOR CARE SPECIALIST II ADDITIONAL DUTIES AND RESPONSIBILITIES: 1. Trains, orients, and mentors new hires and/or students on procedures and operations of the department. 2. Performs therapeutic phlebotomy in the donor center as needed.

Requirements

Ability to read, write and communicate in English.
Minimum of High School Diploma/GED or higher.
Good interpersonal, written, and verbal communication skills.
Ability to work independently and to work under pressure.
Proficiency in using computers/laptops.
Prior phlebotomy experience required (Donor Care Specialist I)
Minimum one-year experience as a donor phlebotomist (Donor Care Specialist II)
Working knowledge of blood groups and Rh types and donation procedures (Donor Care Specialist II)
(BLS) - Basic Life Support certification (obtain within 90 days of position start, offered within) (Donor Care Specialist I)
(BLS) - Current Basic Life Support certification and must maintain certification (Donor Care Specialist II)
(PBT or DPT) – PBT Certification through either NHA or ASCP, which must be maintained, or Current Donor Phlebotomy (DPT) certification with American Society for Clinical Pathology (ASCP), if already obtained prior to June 2024 (Donor Care Specialist II)

Nice To Haves

National Certification or completion of an accredited phlebotomy program (Donor Care Specialist I)

Responsibilities

Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.
Assist with unloading and loading supplies and equipment to and from blood drive sites.
Set up equipment at beginning of blood drive and breakdown equipment at the end of the blood drive.
Performs daily quality control prior to the start of the blood drive.
Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
Performs all aspects of whole blood collections on offsite blood drives and in donor center.
Prepares and labels blood components and samples for testing.
Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
Packs units in transport cooler with ice and packs samples for testing for driver/courier to bring to donor center.
Performs blood component processing as needed.
Assists with donor recruitment.
Performs daily inventory and packs required donor care supplies in totes for blood drives. Picks up supplies from donor center as needed. Sends a list of supplies to be ordered to the Supervisor or designee.
Obtains appropriate blood specimens from donors and patients.
Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Performs other work-related duties and activities as assigned or requested.