Donor Care Specialist I, Fixed Sites- Donor Pavilion

Biobridge Global-posted 2 months ago
Full-time • Entry Level
San Antonio, TX
Ambulatory Health Care Services
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The Donor Care Specialist I is responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies. This role supports the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type. The specialist is expected to commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Additionally, the position involves providing world-class customer service by capturing and being responsive to the voice of the customer through multiple feedback channels to resolve issues and drive satisfaction.

  • Report to work as scheduled.
  • Display a professional image and positive demeanor that contributes to the success of the organization.
  • Deliver an outstanding donation experience by exceeding donor expectations.
  • Maintain regulatory compliance by successfully completing training and competency assignments on time.
  • Perform the quality control function (including documentation).
  • Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures.
  • Obtain donor consent prior to donation and perform whole blood phlebotomy.
  • Assess, treat and report adverse donor reactions (including documentation).
  • Perform record review and data entry.
  • Pack collected blood products according to defined manufacturing plans.
  • Ensure all necessary records and blood products are legible, labeled accurately and complete.
  • Maintain a good working relationship with coworkers and supervisor.
  • Perform other duties as assigned.
  • Requires a high school diploma or general equivalency diploma.
  • Phlebotomy Certification preferred.
  • No prior specific work experience required, but phlebotomy experience in a blood or plasma center is preferred.
  • Must acquire a working knowledge of donor processing criteria and medical terminology.
  • Must demonstrate proper equipment use and care.
  • Must complete documentation in a legible manner.
  • Must demonstrate adherence to safety procedures.
  • Must demonstrate strong customer service skills.
  • Must demonstrate strong computer skills.
  • Must have excellent written and oral communication skills.
  • Phlebotomy experience in a blood or plasma center.
  • Competitive salary
  • 100% Employer Paid Life Insurance
  • 401(k) with Employer Contribution
  • 100% Employer Paid Long-term Disability Plan
  • Paid Time Off (PTO)
  • 100% Employer Paid AD&D
  • Extended Illness Benefits (EIB)
  • 100% Employer Paid Employee Assistance Program
  • Shift Differentials
  • Group Health Medical Plan with prescription coverage
  • Paid Holidays
  • Variety of Voluntary Supplemental Insurances
  • Incentive Compensation Plan
  • Voluntary Dental Coverage
  • Educational Assistance Program
  • Voluntary Vision
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