Donor Care Specialist 1,2

Cape Cod Healthcare • Hyannis, MA

126d

About The Position

The Donor Care Specialist position involves ensuring the satisfaction of all users of the department's services, both internal and external, in accordance with the hospital’s customer service standards. The role includes assisting with the logistics of blood drives, performing quality control, donor screening, and blood collection, as well as maintaining accurate documentation and inventory management. The position is divided into two levels: Donor Care Specialist I and II, each with specific responsibilities and requirements.

Requirements

• Ability to read, write and communicate in English.
• Minimum of High School Diploma/GED or higher.
• Prior phlebotomy experience required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• Proficiency in using computers/laptops.

Nice To Haves

• National Certification or completion of an accredited phlebotomy program.
• (BLS) - Basic Life Support certification (obtain within 90 days of position start, offered within).
• Minimum one-year experience as a donor phlebotomist.
• Working knowledge of blood groups and Rh types and donation procedures.
• (BLS) - Current Basic Life Support certification and must maintain certification.
• (PBT or DPT) – PBT Certification through either NHA or ASCP, which must be maintained, or Current Donor Phlebotomy (DPT) certification with American Society for Clinical Pathology (ASCP), if already obtained prior to June 2024.

Responsibilities

• Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.
• Assist with unloading and loading supplies and equipment to and from blood drive sites.
• Set up equipment at beginning of blood drive and breakdown equipment at the end of the blood drive.
• Performs daily quality control prior to the start of the blood drive.
• Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
• Performs all aspects of whole blood collections on offsite blood drives and in donor center.
• Prepares and labels blood components and samples for testing.
• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
• Packs units in transport cooler with ice and packs samples for testing for driver/courier to bring to donor center.
• Performs blood component processing as needed.
• Assists with donor recruitment.
• Performs daily inventory and packs required donor care supplies in totes for blood drives. Picks up supplies from donor center as needed. Sends a list of supplies to be ordered to the Supervisor or designee.
• Obtains appropriate blood specimens from donors and patients.
• Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work-related duties and activities as assigned or requested.
• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.
• Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance and improvement and development of new methodologies.
• Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Trains, orients, and mentors new hires and/or students on procedures and operations of the department.
• Performs therapeutic phlebotomy in the donor center as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees