Donation Support Services Coordinator (7a-7p) - Cincinnati, OH

NFH • Cincinnati, OH

12d

About The Position

At Network for Hope (NFH) , we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC) , you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most. This is more than just a job - it's a mission. At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator , you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion.

Requirements

• High School Diploma, or equivalent required.
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable.
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Nice To Haves

• Excellent communication and critical thinking skills.
• Calm, collected, and detail-oriented-even in fast-paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others - even during life's most difficult moments.
• Associates degree, medical-related certification, or some post-secondary education strongly preferred.
• Medical Assistant, LPN, or similar preferred.

Responsibilities

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time-sensitive decision-making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast-paced environments.

Benefits

• Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm.
• We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED