Donations Field Supervisor

Evergreen Goodwill•Seattle, WA

2d•$24

About The Position

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization. Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites. Provides initial and on-going training and supervision for all ADC personnel. Works with Transportation and Donations departments to ensure proper flow of donated goods. Maintains employee morale and conducts periodic performance evaluations as needed.

Requirements

High School Diploma or Equivalent
2 years donations experience, including supervisory experience.
Valid WA State driver’s license with good driving record.
Basic understanding of Microsoft Office products (Word, Outlook).
Proven ability to provide excellent customer service.
Lifting and carrying 40 – 60 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers;
Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders;
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
Able to become certified for forklift driving
Organizing, sorting, categorizing, counting, adding, subtracting
Interpreting data
Problem Solving
Written and verbal communication skills

Responsibilities

Build and maintain internal and external customer satisfaction.
Complete operational requirements by scheduling and assigning employees.
Manage employees, equipment, facilities and logistics for each ADC.
Set expectations, instruct, coach and identify employee training needs.
Resonsible for interviewing and hiring.
Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.
Prepare and maintain reports and data by collecting, documenting and summarizing information.
Complete projects by planning, organizing and monitoring assignments.
Maintain a clean work environment.
Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
Other duties as assigned.

Benefits

A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training