Donation Express Lead

Goodwill Industries of Middle Tennessee

About The Position

The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Requirements

High school diploma is required.
One (1) year of experience working with and effectively managing people is required.
Self-motivated to work independently toward agreed upon goals and objectives.
Self-manage time and prioritize goals.
Must be able to carry/lift loads of over 50 pounds frequently.
Must be able to push/pull loads of over 50 pounds frequently.
Must be able to effectively train attendants to be valuable and productive employees of Goodwill.
Must have the ability to communicate goals and agendas with the Donations Manager, Store Manager, and/or Donation Express Supervisor(s) on a daily basis.
Must have the ability to effectively problem solve and react to dynamic conditions.
Must have own transportation and ability to transport self to all assigned attended donations centers.
Excellent interpersonal skills with ability to relate well with broad spectrum of people - clients, and employees.
Must be physically able to meet the above physical factors of the job.
Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.

Responsibilities

Travel to the DEC sites to monitor the performance of the attendants.
Ensure that all donation centers are staffed, supplied, organized.
Train and re-train attendants at the donation centers by using a consistent training plan in the areas of: organization of donated goods, maintenance and safety of trailers and surrounding areas, customer service, and recycling.
Fills in as DEC Attendant to achieve 100% staffing.
Document superior and negative observations and communicates this information with the attendants, DEC Supervisor, Administrative Assistant, Donations Coordinator, and/or Store Manager.
Transport supplies to the donation centers, as needed.
Assist with the development and maintenance of standards for superior operation of all Attended Donation Centers.
Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
Maintain a clean and safe work environment.
Regular, reliable attendance, as defined in Goodwill’s attendance policy.