Donation Attendant Part Time

Goodwill of Central and Northern Arizona•Scottsdale, AZ

1d•Onsite

About The Position

Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. This role is responsible for receiving all donations in an expedient, courteous manner and placing items in the appropriate location in the production room or sales floor. Key duties include providing outstanding customer service to donors, correctly labeling Gaylords, ensuring receipts are offered, and inquiring about potential hazardous products. The attendant will also write sales tickets for large items, assist customers with loading and unloading furniture, maintain merchandise organization according to PPM standards, and assist with loading/unloading trucks or trailers. Safe operation and daily inspection of company equipment like pallet jacks and walkie stackers are required, along with adherence to safety rules and performing floor care duties. The position requires cross-training in other store roles, consistent in-person attendance, and modeling Goodwill's Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation. Goodwill's mission is to empower individuals, strengthen families, and build stronger communities through no-cost career development, training, and education services.

Requirements

Excellent customer service skills
Ability to pass a forklift certification class
Ability to speak and read English proficiently
Must be at least 18 years of age or older
Ability to pass a background check and drug screen, where applicable for position

Responsibilities

Accepts all donations from customers, providing outstanding customer service.
Responsible for correctly labeling Gaylords.
Ensures that a receipt is offered to each donor, regardless of the size of the donation.
Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
Writes up sales tickets and sold signs for furniture, electrical, and other large items.
Assists customers with loading and unloading furniture or other items to and from vehicles.
Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
Safely operates pallet jack and walkie stacker.
Conducts daily safety inspection on all company owned equipment including walkie stackers.
Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
Provides floor care duties at a retail store, as needed.
Required to cross train in other store positions as business needs.
Maintains regular and consistent in-person attendance.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.