Donated Goods Sorting & Training Specialist

GOODWILL OF SILICON VALLEY•San Jose, CA

5d•$32 - $35•Onsite

About The Position

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Requirements

Proficient in the English language
Valid California Driver's License
Reliable vehicle

Nice To Haves

Spanish proficiency desired
1-2 years of relevant experience in Retail Production preferred
1-2 years experience delivering in-person training preferred

Responsibilities

Train incoming and existing sorters and pricers on how to properly process donated goods (clothing, houseware, books, toys, jewelry, shoes, home décor) through pre-sorting, sorting, grading, cleaning, hanging, and pricing.
Assist in training production specialists in standard operating procedures and task execution.
Collaborate with District Managers and Store Managers, trainers, and retail leaders to ensure sorter production and sell-through goals are met.
Deliver in-store and hands-on training on sorting, pre-sorting, pricing practices.
Coach store teams on identifying and preparing items for retail and e-commerce sales according to quality standards.
Train sorters and managers on pricing practices using established pricing guidelines.
Provide performance-based coaching to improve speed, accuracy, and efficiency.
Monitor sorter and pricer productivity and assist in retraining underperforming team members.
Ability to read and understand company metrics in DOMO
Follow up with trained employees at regular intervals to assess retention, application of skills, and identify further coaching needs.
Track and document employee training progress, performance metrics, and ongoing development needs.
Participate in training sessions and support coordination of virtual training when needed.
Ensure adherence to Goodwill’s operational and safety procedures.
Maintain communication with store managers and district managers to ensure effectiveness and consistency.
Perform other duties as assigned.