DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•Texarkana, AR

2d•Onsite

About The Position

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. The role involves rotation across the donor door, processing, pricing, merchandising, and cashiering based on daily demand. This position is performed with or without a reasonable accommodation and requires upholding a positive work environment consistent with Goodwill's ACE culture, Values, and Mission. This role directly contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.

Requirements

Ability to perform each essential duty satisfactorily.
0 to 6 months related experience and/or training.
Ability to provide excellent customer service in a fast-paced environment.
Basic math and reading skills.
Ability to follow directions, work independently, and as part of a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
Basic proficiency with POS, handheld scanners, barcode printers.
Willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Ability to frequently lift up to 25 lbs.
Ability to occasionally lift up to 50 lbs.
Ability to push/pull loaded Gaylords/carts up to 150 lbs. with assistance/tools.

Nice To Haves

High school diploma or GED preferred.
Previous retail, cashier, or warehouse experience helpful but not required.

Responsibilities

Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
Regular attendance is required as outlined in Goodwill's attendance policy.
Ensure compliance with all safety standards and loss prevention procedures.
Assist customers in locating merchandise and answer questions regarding store policies and promotions.
Support team members by flexing between cashier, production, and sales floor duties as needed.
Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
May participate in new store building and renovation efforts as needed.
Perform other related duties as assigned to meet daily production, safety, and customer goals.