AIT Worldwide Logistics, Inc.-posted 3 months ago
$20 - $28/Yr
Full-time • Entry Level
Palatine Township, IL
1,001-5,000 employees

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

  • Work on the training and assistance with the agent on the MyAIT for partners portal.
  • Identify root cause for agent escalation issues and implement solutions as needed.
  • Review On Time Reports for AIT Stations, ICs and agents on a daily basis to monitor trends and address past due issues.
  • Review Cartage/Final Mile Snapshot. Monthly quarterly data on ASC quality, market focus, new agent focus on metrics and goal achievement.
  • Responsible for reviewing primary agents’ coverage and rates and identify uncovered and high cost areas that requires improvement.
  • Agent POD Scanned QMS Report, maintain goal of 5% for outstanding POD’s.
  • High School Diploma Required
  • 1+ years Customer Service Experience Required
  • 1+ years Freight Forwarding industry experience Preferred
  • 1+ years Trucking or Cartage related work experience Preferred
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office suite.
  • Excellent customer service and interpersonal skills.
  • Have a strong work ethic and professional demeanor.
  • Ability to work as a team member.
  • Ability to work in a fast pace, high volume environment.
  • Strong organizational skills and attention to detail.
  • Customer Focus
  • Oral & Written Communication
  • Teamwork
  • Problem Solving
  • Attention to Detail
  • Medical
  • Prescription
  • Health Savings Account
  • Flexible Spending Accounts
  • Dental
  • Vision
  • Life
  • AD&D
  • Disability
  • Supplemental Health
  • Employee Support
  • Paid Parental Leave
  • Pet Insurance
  • 401(k)
  • Tuition Reimbursement
  • up to 10 to 20 days of vacation (depending on tenure)
  • 2 personal days
  • 1 floating holiday
  • 5 sick days
  • 5 volunteer hours
  • 6 company holidays (plus Veterans Day for Veterans) annually
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