Domestic Operations Specialist
About The Position
We are looking for a service-minded Domestic Operations Specialist to act as a liaison between our customers and freight carriers. The Specialist will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with carriers in a manner that optimizes profits. To ensure success in this position you need to maintain current knowledge of freight carrier services and be effective in attracting new customers and ensuring customer retention. Top applicants are customer-oriented and can multitask in a dynamic, fast-paced environment.
Requirements
- Looking for someone who is intelligent, self-motivated, detail-oriented, has excellent organizational skills, and the ability to multitask and prioritize in a fast-paced environment.
- Must possess excellent communication, interpersonal, and analytical skills.
- Possess strong computer skills, including Microsoft Word, Excel & Outlook.
- High school diploma or equivalent required.
- Two to five years of experience in a similar position preferred.
Nice To Haves
- Experience in transportation, supply chain management, freight brokerage, or logistics industry preferred.
- Experience with warehouse operations.
- Project Management experience preferred.
- Established customer and carrier relationships preferred.
Responsibilities
- Maintain positive relationships with customers, colleagues, and carriers
- Manage new and existing customer accounts and solicit freight
- Process and generate shipment orders in company TMS
- Communicate with carriers and tender loads
- Plan, manage, and trace shipments
- Take immediate action to correct or solve issues that may occur
- Be on-call on holidays, weekends, and after traditional office hours
- Other assigned duties
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
