Domestic Agent III

AIT Worldwide Logistics, Inc.•Chelsea, MA

6d•$29 - $40

About The Position

The Domestic Agent III has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Requirements

Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)
Proficiency in math & geography skills
Ability to identify root causes of service failures, recommend solutions and implement recommendations. Strong organizational and time management skills.
Advanced knowledge of regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Advanced knowledge of IATA and TSA regulations.
Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
Responds promptly & professionally to customer needs and solicits feedback to improve performance.
Proficiency using MS Office
Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.

Nice To Haves

Associates Degree or equivalent preferred
7 - 10 Years Freight Forwarding experience preferred
Dangerous Goods Certification preferred
SAP, AS400 experience is preferred.

Responsibilities

Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Assist local sales and domestic offices with air/ground freight issues
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory
All other duties as the business deems necessary
Other duties and responsibilities will be assigned as business demands deem necessary.
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations