Domestic Agent III

Ait Worldwide Logistics • West Valley City, UT

442d

About The Position

The Domestic Agent III at AIT Worldwide Logistics is a pivotal role responsible for managing customer interactions and ensuring the successful execution of freight shipments. This position involves high visibility and requires effective communication and problem-solving skills to handle various logistics challenges. The agent will track and route shipments, maintain vendor compliance, and compile performance reports, all while striving to provide exceptional customer service in a collaborative environment.

Requirements

• Mid-level experience in freight forwarding or logistics.
• Proficiency in Microsoft Office Suite.
• Strong mathematical skills.
• Experience with AS400 systems.
• Knowledge of budgeting and IATA certification.
• Excellent communication skills, both oral and written.
• Strong time management skills.

Nice To Haves

• Associates Degree or equivalent preferred.
• 7 - 10 years of freight forwarding experience preferred.
• Proficiency in math & geography skills.
• Dangerous Goods Certification preferred.
• Advanced knowledge of regulations and compliance procedures associated with freight forwarding.
• SAP experience preferred.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence - NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.

Benefits

• Paid parental leave
• Health savings account
• AD&D insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Associate degree
• Number of Employees: 101-250 employees