Domestic Agent II

AIT Worldwide Logistics, Inc. • Chandler, AZ

100d

About The Position

The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Requirements

• Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
• Oral & Written Communication: shaping & expressing ideas & information in an effective and professional manner.
• Teamwork: working as a productive member of a cohesive group toward a common goal.
• Problem Solving: ability to identify problems and find effective solutions.
• Attention to Detail: ensures one’s own work is complete and accurate.

Nice To Haves

• Associates Degree or equivalent.
• 3-5 Freight Forwarding experience required, 5-7 years preferred.
• Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not required.
• Intermediate knowledge of IATA and TSA regulations.
• High attention to detail and ability to work independently.
• High level of organizational skills.
• Team Player focused attitude.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• All other duties as the business deems necessary.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts.
• Dental, Vision, Life, AD&D, Disability, Supplemental Health.
• Employee Support, Paid Parental Leave, Pet Insurance.
• 401(k) and Tuition Reimbursement.
• Eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees