Domestic Agent II

About the position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence - NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• All other duties as the business deems necessary.

Requirements

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns.)
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner.)
• Teamwork (Working as a productive member of a cohesive group toward a common goal.)
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions.)
• Attention to Detail (Ensures one's own work are complete and accurate; monitors the quality of work.)
• High School Diploma or GED equivalent, required.
• 3-5 Freight Forwarding experience required.
• Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not required.
• Intermediate knowledge of IATA and TSA regulations.

Nice-to-haves

• Associates Degree or equivalent, preferred.
• High attention to detail and ability to work independently.
• High level of organizational skills.
• Team Player focused attitude.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment.

Benefits

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• Up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans) annually.