CPChem - 5B

Infosys•The Woodlands, TX

About The Position

This role will serve as the dedicated point of contact for the front-line sales team, ensuring seamless coordination across Order to Cash (O2C) and Store to Fulfill (S2F) processes between offshore and retained teams. You will act as a trusted partner to sales, enabling them to deliver exceptional service to key customers by proactively managing order lifecycle issues, resolving bottlenecks, and ensuring timely communication.

Requirements

Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum of 7 years of experience in customer service, order management, logistics coordination, or sales operations.
Ability to interpret and act on order data, delivery schedules, and customer SLAs.
Experience in stakeholder management; collaboration with internal sales teams and support customer-facing roles.
Strong verbal and written communication skills.
Ability to proactively identify and resolve operational issues & work in a cross-cultural team environment
Open to change and continuous learning
For APAC- Good communication skills in Mandarin

Nice To Haves

Candidates with experience in managing Key product categories ( eg PE, NAO, Specialty Chem) & experience in managing Rail Freight, Ocean & Trucking (Bulk) transportation.
Working knowledge of inventory management, order fulfillment, and logistics workflows at

Responsibilities

Work with Sales Team to identify Order to Fulfill strategy for Key Customers
Monitor Key Customer Order from Order intake to Fulfillment
Track and report priority order fulfillment status.
Resolve escalations by coordinating with offshore teams.
Lead regular performance reviews and present operational metrics
Document tribal knowledge and process exceptions.
Coordinate cross-functional issue resolution across CPC & Offshore teams
Liaise with internal teams (supply chain, logistics, finance, customer service) to resolve issues impacting customer commitments.
Monitor and manage high-priority orders and escalations, ensuring timely resolution and communication.
Provide operational insights and data to support sales in customer engagements.
Drive continuous improvement by identifying recurring issues and proposing solutions.