Domain Lead - Unica

Infosys•Dallas, TX

About The Position

Senior List Manager Domain Lead Job Summary : Will work with marketing partners on campaign requests Review & interpret campaign specifications provided Discuss on timeline & priority of requests Will also have visibility on volume forecast Will be in constant touch with Sr. Ops Manager in India and coordinate with Onshore leads Assigning Campaign tickets to List managers and performing QC for all campaign builds Provide feedback to List managers Will be the point of contact for all escalations About Us: Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Requirements

Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 7 years of experience related to the job description.
Strong knowledge of SQL is must with working experience of 5-7 years
Audience Build for campaigns using UNICA tool with working experience of 5-7 years

Nice To Haves

Experience in Team management & Client Handling
Excellent written & communication skills.

Responsibilities

Will work with marketing partners on campaign requests
Review & interpret campaign specifications provided
Discuss on timeline & priority of requests
Will also have visibility on volume forecast
Will be in constant touch with Sr. Ops Manager in India and coordinate with Onshore leads
Assigning Campaign tickets to List managers and performing QC for all campaign builds
Provide feedback to List managers
Will be the point of contact for all escalations
Understand list-selection criteria and ensure achievement of all objectives.
Create & send waterfall reports for Campaign manager’s approval.
Perform quality check and ensure quality in campaign implementation.
Coordinate with clients and prepare lists for all campaigns.
Conducts training & coaches list managers
Supervise effective implementation of marketing campaigns; recommend changes and modifications to various campaign data.
Analyze campaigns and provide recommended improvements to all campaigns and prepare appropriate reports.
Perform troubleshoots on all campaigns to ensure quality of all programs.
Monitor inventories for all campaigns daily and ensure client satisfaction in all activities.
Participate in all calls related to campaigns.