Dolphin Software Trainer

Patterson Companies, Inc.

1d•Remote

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary Patterson Companies is a people-first organization delivering innovative products, technologies, and services to the dental and animal health markets. We’re passionate, focused, and always advancing—and we’re looking for a dynamic Dolphin Software Trainer to join our team. As a Dolphin Trainer, you’ll empower orthodontic practices by delivering engaging training on Patterson’s Dolphin software suite—both cloud-based and on-premise. You’ll help offices streamline operations, improve workflows, and enhance patient care through expert instruction and support.

Requirements

Associate’s degree or equivalent.
Minimum 3 years of experience in the dental or orthodontic field.
At least 2 years of experience in customer training or onboarding.
Proven success in delivering engaging training sessions in both virtual and in-person formats.
Strong facilitation and presentation skills for audiences of all sizes.
Ability to explain complex technical concepts in a clear, accessible manner.
Excellent verbal and written communication skills across all organizational levels.
Friendly, outgoing personality with a strong customer service orientation.
Skilled at creating a positive and supportive learning environment.
Uses feedback and data to make informed decisions and improve outcomes.
Proficient in Microsoft Office 365 (Outlook, Excel, Teams, Word, PowerPoint).
Self-starter with strong organizational skills and the ability to manage multiple priorities.
Comfortable working independently and collaboratively within a team.
Strong leadership and organization skills with the ability to prioritize and complete tasks in a timely manner with little supervision.
Outstanding problem-solving skills.

Nice To Haves

Dental/Orthodontic office experience is highly preferred.
Strong working knowledge of Dolphin practice management system.
Experience with a Learning Management System.
Experience training adult learners
Experience with remote engagement tools such as Zoom or Microsoft Teams, and experience conducting virtual presentations

Responsibilities

Deliver customized software training for new and existing customers, both virtually and onsite, using techniques tailored to individual learning styles and modern technology.
Independently manage multiple customer training plans, adjusting content and delivery methods as needed to ensure effective learning.
Present data conversion evaluations and set realistic expectations for software implementation, making autonomous decisions to support customer success.
Serve as a subject matter expert, assisting offices in customizing Dolphin software to meet unique practice needs and troubleshooting software, hardware, and digital components.
Analyze customer data using key performance indicators and recommend product features or workflow improvements to business owners and office managers.
Represent Patterson professionally at events such as trade shows, study clubs, and lunch-and-learns, showcasing the value of Dolphin products.
Document training sessions, track customer interactions, report installation issues, and submit expense reports using Patterson tools and systems.
Provide post-training support to ensure customer satisfaction and successful adoption of the software.
Contribute to team and departmental goals by demonstrating accountability and commitment to shared outcomes.
Foster a respectful and positive environment in all interactions with internal and external stakeholders.
Perform additional duties as assigned.