Dolly Parton Experience Lighting & Projection Technician - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

10h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Dolly Parton Experience Lighting & Projection Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Dolly Parton Experience Lighting & Projection Technician will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide the Entertainment Department with quality lighting technicians for live shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of Dolly’s and the Dollywood brand. This role is designed to perform lighting technical duties, adjust programming if asked, and to provide needed operational support to multiple facilities. Additionally, the ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Be primary technician for all daily operational responsibilities related to show lighting Have the ability to make programming changes to existing show programs and lighting software The ability to make operational decisions in response to changing situations Be able to react to daily equipment needs and upkeep Operate different types of lighting consoles and spotlights with and without called cues Responsible for routine site maintenance and upkeep of lighting systems and related components. Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving Be able to complete repairs on cabling systems and modern moving-light fixtures Be responsible for multiple show tracks Be able to provide technical back up support to multiple park venues as needed Be able and willing to share knowledge and best use cases with other technical team members Must work well with Stage Manager, cast and crew Responsible for staging and resetting various stages for next show Change stage sets for different shows Wear Dollywood Entertainment provided costume or uniform Keep work area orderly, neat, safe, and well-maintained. Assist in other areas of Entertainment Division as directed Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies Participate in work calls and complete tasks in a timely manner Management reserves the right to change and/or add to these duties at any time.

Requirements

Minimum 18 years of age
High School diploma or equivalent required
Must have experience with lighting instruments and a good working knowledge of electricity
Knowledge of function and troubleshooting of various equipment and software, including but not limited to Hog consoles, DMX control, and Qlab
Must be able to operate lighting system in a safe manner
Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
Must have strong knowledge of instillation, operation and repair of modern moving-light fixtures
Must successfully complete a pre-employment offer background check and drug screening
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement and learning
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Open to new ideas and willing to learn new technical techniques
Must accommodate changes in schedules and assignments; accepts change easily
Must maintain a professional appearance in specified wardrobe
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to operate/drive a company vehicle with valid driver’s license
Able to add, subtract, multiply and divide with accuracy
Able to lift, carry, push, and pull up to 50 lbs, with assistance
Able to communicate effectively with Hosts and Guests using approved communication methods
Able to tolerate temperatures of 0 to 140 degrees while working at indoor and outdoor locations
Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
Must have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram patch sheets for reference and archives, understand related manufacturer manuals
Must be able to hear well in noisy environments
Able to see near and far and have good color and depth perception
Must be able to operate electrical lighting equipment properly
Able to climb and work comfortably in high positions up to 80 ft off the ground
Able to communicate over headset and radio
Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies
Must be able to sweep and mop floors to keep areas clean for safety purposes

Nice To Haves

Experience in programming lighting software and show control systems, preferred
ETCP certification in theater rigging and electrical preferred but not required

Responsibilities

Be primary technician for all daily operational responsibilities related to show lighting
Have the ability to make programming changes to existing show programs and lighting software
The ability to make operational decisions in response to changing situations
Be able to react to daily equipment needs and upkeep
Operate different types of lighting consoles and spotlights with and without called cues
Responsible for routine site maintenance and upkeep of lighting systems and related components.
Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving
Be able to complete repairs on cabling systems and modern moving-light fixtures
Be responsible for multiple show tracks
Be able to provide technical back up support to multiple park venues as needed
Be able and willing to share knowledge and best use cases with other technical team members
Must work well with Stage Manager, cast and crew
Responsible for staging and resetting various stages for next show
Change stage sets for different shows
Wear Dollywood Entertainment provided costume or uniform
Keep work area orderly, neat, safe, and well-maintained.
Assist in other areas of Entertainment Division as directed
Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies
Participate in work calls and complete tasks in a timely manner