DOL TAP Assistant Lead Facilitator- Everett, WA

Serco • Wa, WA

10d

About The Position

JOIN OUR TEAM to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program is in need of a skilled and compassionate Alternate Lead Facilitator who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations. This position will also assist with organizing and supporting facilitation assignments in a n assigned area (Hub). In this role, you will: Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations. Guide the transitioning military service members in identifying goals along with recognizing any employment or education gaps. Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing. Assist in preparing for civilian employment and participation in technical programs and schools. Conduct small and large group instruction on the job search process. Deliver standardized curriculum via in-person or virtual classrooms. Assist, as needed, with ensuring completion and submission of classroom reports for their assigned Hub. Assist, as needed, with ensuring all facilitators maintain training certifications and follow standardized curriculum. Assist, as needed, with observing and mentoring new facilitators during the delivery of standardized curriculum. Assist, as needed, with validating weekly and quarterly schedule of facilitation assignments. As needed, proactively communicate concerns to stakeholders and Lead Facilitator in a timely manner. As required, coordinate travel assignments and adhere to travel expense policies for their assigned Hub. Reports to a Regional Manager and assists the Lead Facilitator. Upon emergent needs, be able to facilitate on short notice. Work and reside within the Hub assigned area. Additional information: Alternate Lead Facilitator is assigned a primary location within the hub that has satellite locations. Alternate Lead Facilitator is trained on the CORE DOL standardized curriculum and the other DOL TAP curricula. Alternate Lead Facilitators are to maintain certification. Any facilitation assignment that is greater than 50 miles from Alternate Lead Facilitator’s primary location, then, travel will be reimbursed. Comprehensive training is provided and expected to be completed within the first month of employment. Typically, an Alternate Lead Facilitator will facilitate 2 – 3 days per week. Alternate Lead Facilitators are expected to respond to emergent facilitation assignments.

Requirements

• A High School Diploma and 3 years of experience as a professional trainer, facilitator, and/or classroom instructor. OR an Associate’s degree
• Experience as a classroom instructor
• Understanding of private and public sector employment processes
• Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs
• Must demonstrate the ability to provide standardized training to groups with up to 50 participants
• Familiar with MS Windows and Office
• Effectively communicate with Military clients and Government representatives.
• Comfortable instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience
• Ability to work extended hours, including weekdays, weekends, and some holidays if required
• Must have excellent time management skills, able to work independently and follow directions
• Must respond to emergent facilitation assignments
• Meet country specific employment requirements
• This is a higher-level facilitation position so selected individual must be able to perform all of the skills / roles of other facilitators
• Ability to travel up to 25%

Responsibilities

• Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations.
• Guide the transitioning military service members in identifying goals along with recognizing any employment or education gaps.
• Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing.
• Assist in preparing for civilian employment and participation in technical programs and schools.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum via in-person or virtual classrooms.
• Assist, as needed, with ensuring completion and submission of classroom reports for their assigned Hub.
• Assist, as needed, with ensuring all facilitators maintain training certifications and follow standardized curriculum.
• Assist, as needed, with observing and mentoring new facilitators during the delivery of standardized curriculum.
• Assist, as needed, with validating weekly and quarterly schedule of facilitation assignments.
• As needed, proactively communicate concerns to stakeholders and Lead Facilitator in a timely manner.
• As required, coordinate travel assignments and adhere to travel expense policies for their assigned Hub.
• Upon emergent needs, be able to facilitate on short notice.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees