Dogon Host

Salamander Employer DC, LLC•Washington, DC

66d

About The Position

As a Host/ Hostess at Dogon in Salamander DC, you will be the first point of contact for our guests, providing exceptional service and creating a warm and welcoming atmosphere. Your professionalism, attention to detail, and gracious demeanor will set the tone for our guests' dining experience, with a commitment to maintaining the standards required for a Forbes Five Star rating and upholding the hotel's reputation for excellence.

Requirements

Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Excellent customer service skills are a must.
Strong attention to detail, organizational skills, and a commitment to delivering exceptional service.
Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Flexibility to work evenings, weekends, and holidays as required.
Professional appearance and demeanor.

Nice To Haves

Previous experience in a similar role in a high-end restaurant or hotel environment preferred.

Responsibilities

Guest Reception & Greeting: Welcome guests as they arrive at the restaurant with a warm and friendly demeanor. Escort guests to their tables, ensuring their comfort and satisfaction throughout their dining experience. Always maintain a professional appearance and demeanor. Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
Reservation Management: Manage restaurant reservations effectively, ensuring accurate bookings and seating arrangements. Coordinate with the restaurant manager and staff to accommodate special requests and preferences. Utilize the reservation system to optimize table turnover and guest satisfaction.
Knowledge Base: Possess a thorough understanding of all food and beverage menu offerings and offers/ promotions to answer any guest questions. Must also have a complete knowledge and understanding of the Host steps of service, restaurant concept, various hotel information, and Salamander DC service standards.
Host Stand Set-Up and Presentation: Set-up host stand and restaurant entrance according to established standards, ensuring that all elements are meticulously arranged to enhance the first impression for all guests. All areas of the host stand, and entry way must always be kept clean and tidy, this list includes and is not limited to the entry rug, host stand top, glass doors, etc.
Hospitality and Guest Relations: Foster positive relationships with guests by providing personalized service and attention to detail. Anticipate guests' needs and exceed their expectations to create memorable dining experiences. Thank guests for choosing our restaurant and encourage them to return in the future.
Problem Resolution: Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction that are in line with hotel policies. Escalate any unresolved issues to the restaurant manager or appropriate department for further assistance.
Communication and Coordination: Effectively communicate with the restaurant staff to ensure smooth operations and timely service. Collaborate with all service professionals and management to anticipate and address guest needs.
Compliance: Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment.
Continuous Improvement: Participation in regular training sessions and workshops to enhance your skills and knowledge is mandatory. Attendance to and participation in the daily pre-shift meetings are mandatory, for each scheduled shift that applies.
Other Duties: Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD. In addition to performance of the essential functions, this position may require you to perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel. Understand how to operate the equipment used in the restaurant and to protect all assets in the restaurant and the hotel.