Dog Handler - Part Time

Downtown Dog Lounge LLC•Seattle, WA

8h•Onsite

About The Position

The Dog Handler is responsible for providing direct care for our dogs, as well as their health and safety while on-site, resulting in exceptional customer service and high-quality pet care. This is a Part- Time position that will work between our 2 locations (Ballard and SLU) to support the facilities initiatives. This role will have weekly hours from 0-30 hrs. and must have flexibility. The role involves living out and being a positive advocate for Downtown Dog Lounge’s safety culture, understanding and upholding the Purpose and Core Values of the business, actively overseeing designated dog parks in person to ensure positive and safe dog interactions, and mitigating escalating behaviors. It also requires developing thorough knowledge and understanding of dog breeds and dog behavior, following safety guidelines, attending daily recap meetings, providing exceptional customer service to pet parents, developing strong relationships with customers, learning basic front-facing duties, performing additional services like dog walks and one-on-one play, assisting with dog rotations and mealtimes, and supporting cleaning duties.

Requirements

Minimum of High School Diploma, GED, or equivalent
Must be 18 years of age to work independently in the dog parks
Comfortable working within close proximity to approximately 30 dogs in an enclosed park
Desire to develop a thorough understanding of dog behavior
Quick reaction time to unpredictable situations
Comfortable working in a loud environment
Strong interpersonal and customer service skills
Comfortable standing for 8 hours at a time
Able to lift 45 pounds
Must be flexible and will be expected to be available to work weekends, evenings, and during holidays

Responsibilities

Live out and be a positive advocate for Downtown Dog Lounge’s safety culture
Understand and uphold the Purpose and Core Values of the business in actions and words
Actively oversee a designated dog park in person to ensure positive and safe dog interactions and mitigate escalating behaviors
Develop thorough knowledge and understanding of dog breeds and dog behavior
Follow all safety guidelines and protocols
Attend daily recap meetings, as well as read and understand recap daily
Provide exceptional customer service, including transparent communication
Develop strong relationships with customers (dogs and people)
Learn basic customer service, concierge, and front-facing role duties (answering the phone, replying to emails, posting in Slack, etc.)
Perform additional services such as dog walks, dog jogs, and one-on-one play with a ball
Become an proficient Gingr user and communicating with pet parents
Assist with dog rotations and mealtimes
Assist with running dogs at check-in and check-out
Clean up after dogs
Cleanliness of the location
Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, cleaning crates and surfaces, laundry, etc.
Uphold DDL Purpose and Values, communicating clearly, openly, honestly, and kindly
Communicate and participate as part of the team
Attend periodic required trainings and All Team Meetings
Mentor new team members as assigned
Perform other daily tasks as assigned by the Pack Leader and/or Supervisors
Cross-train for other positions within the company over time (concierge, pack leader, trainer, bather, etc.)