Documentation Systems Manager

Dr. Berg Nutritionals

24d • $30 - $40 • Remote

About The Position

We're hiring someone to own documental systems management - the systems, documentation, and processes that enable our company to operate clearly and scale successfully.

This is not a coordinator or support role. This is a position with real ownership of how our organization is documented, structured, and operated.

Requirements

• 3-5 years as Operations Manager, Documentation Systems Manager, Business Operations Manager, Process Improvement Lead, or Internal Systems/Enablement Manager or similar experience
• Microsoft 365 proficiency and expert-level OneDrive and SharePoint organization
• Demonstrated experience creating SOPs, job manuals, and process documentation
• Track record working cross-functionally
• Experience taking ownership of organizational systems/documentation projects
• Professional writing experience
• Comfortable and experienced using AI tools (Claude, ChatGPT, etc.) as a core part of your workflow– not for final review but for drafting, editing and reorganizing to expedite your work
• Systems Thinking: See how pieces connect and affect each other, Identify root causes, not symptoms, Spot contradictions and structural problems
• Documentation & Writing: Make complex things simple and clear, Take messy information and organize it logically, Write clearly for any internal audience- regardless of the reader, Take raw, or incomplete drafts and transform them into polished, professional internal documents, Proofread for errors, inconsistencies, and poor structure- not just typos
• Quality Control Mindset: High standards - catch errors and inconsistencies, Review own work critically, Follow set standards exactly and consistently
• Investigative/Research Skills: Proactively hunt down missing information, Interview process owners/managers to extract knowledge, Fill gaps independently
• Self-Direction & Ownership: Work through projects systematically without constant oversight, Make decisions within scope without constant approval, Strong judgment on when to decide vs. escalate
• High-trust collaborator – builds strong working relationships across departments, can work closely with people at any level to extract what’s needed, and communicate proactively
• Project coordination - manage multiple initiatives
• Process improvement thinking
• Technical aptitude - learn new software quickly
• Training/enablement experience
• Expert-level Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint) – able to build and maintain a logical folder structure, manage version control, set up shared access, and keep a knowledge base navigable for non-technical teams
• Strong document formatting and design skills
• Up-to-date Mac/Windows computer with anti-virus
• Reliable high-speed internet
• Quiet, distraction-free workspace
• Work-from-home set up
• Tech-savvy, comfortable learning new tools

Responsibilities

• Organizational Documentation & Job Manuals
• Build and maintain comprehensive job manuals for every position
• Ensure manuals include: purpose, tools, coordination, workflows, relevant policies
• Work with department heads to verify accuracy and completeness
• Standardize format and quality across the organization.
• SOPs & Workflow Documentation
• Own documentation governance system (standards, templates, review process)
• Work with process owners to document critical workflows
• Review and standardize SOPs for clarity and usability
• Organize OneDrive knowledge base for easy access
• Edit and revise submitted documentation for structure and clarity.
• Training & Enablement
• Design and coordinate training programs for new processes as needed
• Create training materials that help people understand their work
• Build new hire onboarding curriculum (organizational systems portion)
• Measure training effectiveness.
• Cross-Functional Workflow Clarity
• Identify and resolve workflow conflicts between departments
• Document handoff points and coordination protocols
• Ensure cross-functional processes are clearly defined.

Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company
• 80 hours of paid vacation to start, with additional PTO that grows as you grow with us (tenure-based increases)
• 40 hours of personal days each year for rest, life, and everything in between
• Paid gym membership to support your health and well-being
• 7 paid holidays
• 50% discount on all Dr. Berg products
• Fully remote work with a strong emphasis on healthy work–life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed