Documentation Specialist (On Site)

Morley • Saginaw Charter Township, MI

2d • Onsite

About The Position

As a Documentation Specialist at Morley in Saginaw, you’ll manage inbound and outbound documents and communications that support our reacquired vehicle management (RVM) team and process. You’ll help keep cases moving by making sure paperwork is accurate, complete and sent on time.
No automotive experience needed! We’ll train you on everything you need to know.
Why Apply
Work on-site with a knowledgeable team so you can collaborate and get real-time support
Do focused, detail-driven work with clear deadlines and daily priorities
Strengthen your career skills in documentation, compliance and process management
Location
This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus:
(direct link to video: https://mrly.info/wi7)
Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to on-site cafeteria and free workout facility
Perks like tickets to local events
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Requirements

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Critical thinking skills
• Solid organizational skills and ability to meet deadlines
• Able to work well in a team environment
• Positive self-starter with a strong work ethic
• Computer skills, including Microsoft Office
• High school diploma or equivalent
• One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work on site at our office in Saginaw, Michigan, daily
• Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

Responsibilities

• Review cases for details, attach required documents to each case and provide support to the department
• Assemble and mail designated forms and packets, sending outbound documents by required deadlines
• File and retrieve documents within the center
• Ensure vehicle information is accurate per state guidelines
• Understand project operations and workflow processes so you can support case progress
• Organize the communications strategy and report on daily activity
• Identify, research and resolve document issues for case setup (missing items, incorrect forms, errors, etc.)
• Learn lemon laws related to processing and apply them with the support of management
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED