Documentation Quality Analyst

Oracle

13h

About The Position

As a Documentation Quality Analyst, you will perform quality reviews of documentation developed by team members and evaluate writing based on compliance with documentation standards. You will independently provide training and feedback to colleagues to improve documentation quality and compliance with documentation standards. You will independently develop and maintain documentation standards as well as participate in initiatives to improve documentation quality, such as assisting with the on-boarding of new employees.

Requirements

• Strong expertise in technical writing and copy editing, applying style guides and documentation standards.
• Familiar with the AP Style Guide.
• Practical evaluation and revision of content for clarity, consistency, and accuracy.
• Strong attention to detail in identifying errors or inconsistencies in written materials.
• Proficient in designing and maintaining documentation templates and assets that meet accessibility and organizational standards.
• Proficient in creating and maintaining standard operating procedures, work instructions, and documented quality processes.
• Proficient application of Section 508 and WCAG 2.0 accessibility requirements, including document remediation and template development.
• Proficient interpersonal and communication skills to build relationships with cross-functional teams, SME collaboration, and stakeholders.
• Proficient in facilitating a unified review and audit processes.
• Proficient in prioritizing workloads and managing multiple projects to meet deadlines and ensure timely delivery.
• Bachelor’s Degree in Technical Communication, English, Instructional Design, or a related field or equivalent work experience.
• At least 4 years of combined related work experience and completed higher education, including: technical writing and copy-editing, preferably supporting learning solutions programs or health care information technology (HCIT) with a major healthcare organization or large-scale IT transformation project.
• Familiar with the AP Style Guide.
• Must be U.S. citizen and be able to obtain a Public Trust clearance.
• Able to travel to customer sites if required.

Nice To Haves

• Experience working in Agile sprints/teams preferred.
• Experience working in regulated or federal environments preferred.

Responsibilities

• Implement copy edit for technical training, evaluating content against style guides.
• Review learning assets for style guide adherence, writing style, writing quality and Section 508 and WCAG 2.0 compliance as they move through the production process.
• Develop templates or net new assets that comply with Section 508 and WCAG 2.0 requirements.
• Provide expertise in the application of technical writing standards for client training and learning content, including, but not limited to assessments, job aids, performance support, eLearning/CBT, ILT/vILT materials, source materials (e.g., Patient Data Profiles), and webinar assets.
• Collaborate with Quality Management team members to bring consistency to copy editing feedback across the team.
• Maintain relationships across various stakeholder groups to provide a unified process for content review, audit, and management.
• Collaborate with Quality Management team members to develop and maintain quality management standard operating procedures, work instructions, and documented processes.
• Prioritize work and level of effort against deadlines to ensure quality and timeliness of deliverables to the client.
• Create and deliver ongoing professional development sessions for a growing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level