Document Specialist I, Mail Center

Resurgent Capital Services • Greenville, SC

3d

About The Position

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: The Mail Center Document Specialist I uses their process knowledge to perform scanning of incoming documents and checks, as well as performing other mail/file services, such as mail pick up, loan mod entry, electronic customer service sort, indexing documents, and pulling/shelving files. This position reports to the Mail Center Supervisor.

Requirements

• Some experience preferred, but not required
• Ability to work in a detail oriented, time sensitive environment
• Strong time management skills
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards
• Ability to handle confidential materials in a professional and ethical manner
• Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone, and by email
• Exhibit excellence in customer service and the ability to serve others by providing immediate attention to customers entering the DRCM
• Ability to review documents for long periods of time and recognize errors
• Basic computer skills with the ability to navigate efficiently
• High School Diploma or GED required

Nice To Haves

• Four-year college degree preferred

Responsibilities

• Execute various scanning processes
• Execute outgoing USPS Mail process
• Execute affidavits process
• Execute customer service electronic sort process
• Execute various indexing processes
• Audit work for completeness prior to scanning and indexing
• Responsible for the pick-up delivery of all mail, small packages and scan requests from each floor at the designated mail cabinet locations
• Replace Iron Mountain signage on shred bins and ensure each bin is secured with a lock
• File/Shelve documents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees