Document Services Specialist - Skip Tracing

Nelnet • Lincoln, NE

384d • $35,776 - $35,776

About The Position

The Document Services Specialist - Skip Tracing at Nelnet is responsible for performing analytical skip-tracing functions to locate borrowers and resolve delinquent accounts. This role requires effective communication and problem-solving skills to establish payment arrangements and update borrower information. The position is based in the Lincoln Square office building, emphasizing the importance of in-office work to fulfill its responsibilities.

Requirements

• High school diploma or equivalent required
• 2 years of customer service experience, collection and general work experience preferred
• Customer Service Orientation
• Listening/Reading Comprehension
• Strong Communication Skills
• Intermediate Math
• Ability to work under critical time constraints
• Analytical skills
• Flexibility/Adaptability
• Teamwork
• Accuracy/Attention to detail
• PC skills
• 10-key proficient

Responsibilities

• Contact borrowers via telephone, mail, and email to locate and establish payment arrangements to rectify outstanding delinquencies on accounts
• Contact third parties via telephone, mail to locate borrower demographics
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Update demographic and other additional information on borrower accounts via the servicing system
• Determine the most appropriate plan of action to resolve past due accounts
• Provide pertinent account information and history information to educate borrowers about their issues
• Perform additional collection activities related to collections documents and reports
• Work within Corporate standards subject to quality and quantity
• Other duties as assigned

Benefits

• Medical, dental, vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees