Document Services Coordinator

Latham & Watkins LLP • Los Angeles, CA

6d • $90,000 - $110,000 • Hybrid

About The Position

The GLODOCS Coordinator is an integral part of Latham’s GLODOCS team. This role will be responsible for coordinating department workflow, performing intake of document production work, clarifies instructions, negotiates deadlines, communicating status of jobs, maintaining the ServiceNow GLODOCS log, distributing work to Analysts, Specialists and Proofreaders, and assuring that deadlines are met, while processing and distributing all document requests coming into the GLODOCS center and providing necessary clarification as needed. This role will be located in either our New York or our Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this role will be Tuesday - Friday, 4:00 pm - 12:00 am PT / 7:00 pm - 3:00 am ET and Saturday, 8:15 am - 4:15 pm PT / 11:15 am - 7:15 am ET.

Requirements

• A High School Diploma or equivalent, with a bachelor’s degree, preferably
• Microsoft certifications in Word, Excel, and PowerPoint
• A minimum of three (3) years of related experience working as a word processor at a professional services organization

Nice To Haves

• Demonstrate the ability to understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration
• Display the ability to analyze/troubleshoot issues and implement appropriate solutions
• Possess the ability to evaluate a variety of factors to accurately ensure that demand for departmental services does not exceed capacity to deliver

Responsibilities

• Managing emails received in the GLODOCS mailbox and moving requests to appropriate Outlook folders
• Estimating job duration and difficulty and negotiating deadlines for projects to assure that agreed-upon deadlines are achievable
• Ensuring accurate and timely completion of assignments and responding to inquiries from customers
• Creating, revising, formatting, and maintaining document files at an advanced level in core applications such as Word, Excel, PowerPoint, and Acrobat
• Communicating with GLODOCS staff to ensure that they are on track to meet their deadlines
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED