Document Scanning Team Lead

CTG (Computer Task Group, Inc.) • Richmond, VA

27d

About The Position

CTG is seeking to fill a Document Scanning Team Lead opening for our client in Richmond, VA. Position Summary: CTG is seeking a Team Lead to oversee our Digital Imaging Center operations. This role will manage a team of scanning operators, ensure quality and productivity, and act as the primary point of escalation for operational issues.

Requirements

• High School Diploma required; supervisory experience preferred.
• 2-3 years in digital imaging, scanning, or document management.
• Strong organizational, communication, and leadership skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency in MS Office and data entry; typing accuracy required.
• Ability to maintain confidentiality in a secure environment.

Responsibilities

• Lead and supervise the scanning and document management team.
• Assign tasks, monitor performance, and ensure work meets quality and SLA standards.
• Conduct quality audits and provide coaching to team members.
• Resolve or escalate customer issues and operational challenges.
• Oversee document preparation, scanning, indexing, and mail/shipping operations.
• Maintain workflow efficiency and equipment operation standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees