Document & Referral Specialist - Primary Care / Pediatrics office
About The Position
Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community. As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care.
Requirements
- High school diploma or GED preferred
- 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
- Working knowledge of medical terminology preferred
- Strong customer service, phone etiquette, and organizational skills
- Comfort with computers, EMRs, and multitasking in a fast-paced environment
- Commitment to patient confidentiality and team collaboration
Nice To Haves
- Experience in a community health or FQHC setting is a plus
Responsibilities
- Manage incoming and outgoing referrals, including tracking scheduling and follow-up
- Process imaging and procedure orders
- Complete prior authorizations for tests, procedures, and DME
- Communicate with patients about referral appointments and missed follow-ups
- Understand insurance coverage and requirements for authorizations
- Track and retrieve medical records, diagnostic reports, and hospital notes
- Monitor and respond to incoming faxes, messages, and prescription lines
- Reconcile interface issues in the EMR
- Prepare professional correspondence to patients and providers
- Serve as backup receptionist when needed, greeting patients with warmth and professionalism
- Provide general administrative support to providers and nurses
Benefits
- Generous PTO – Vacation, sick, personal time, and paid holidays
- Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
