Document Management Specialist (IN OFFICE 5 DAYS/WEEK)

Equitable • Charlotte, NC

2d • $41,712 • Onsite

About The Position

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we’ve honed since 1859.
Equitable is looking for a Document Management Specialist. The Document Management Center (DMC) is a critical component of our overall Life New Business operation. This unit will be the initial point of processing for all our client paperwork after the Replace project goes live. It is vitally important to have a smooth operation in order to meet our sales goals and customer centricity goals established for our organization.

Requirements

• High School Diploma or equivalent.
• 1+ years work experience in a fast-paced environment.

Nice To Haves

• Demonstrated attention to detail and reading comprehension skills; ability to focus on printed material for long periods of time to achieve high production and quality standards to meet strict Service Level Agreements.
• Flexibility to assist team members wherever necessary, on a variety of tasks.
• Sense of urgency and good prioritization skills.
• Ability to maintain high level on concentration while performing repetitive tasks.
• Ability to operate various types of office equipment and lift boxes weighing 20+ lbs.
• Ability to sit or stand for long periods of time.
• Ability to work independently and with limited supervision.
• Ability to meet attendance and punctuality standards.
• Knowledge of customer support techniques, tools, technologies, and best practices; ability to utilize all aspects of customer support operations.
• Knowledge of principles and techniques used in customer support and ability to use applications, hardware, software, networking, and the applications environment used for customer support.
• Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.

Responsibilities

• Opening, sorting, preparing, scanning and researching inbound documents and checks coming in to Equitable.
• Works in a team-oriented environment where flexibility and cooperation are essential.
• Initial point of contact for all incoming mail (inforce and new business).
• Responsible for putting checks and documents through multiple imaging work streams (AWD, nbA, OCR). Documents are highly sensitive in nature and must be identified and routed quickly and correctly to proper work areas to ensure that downstream functional areas can meet customer expectations for quality and timeliness.
• Sort all incoming street mail and express mail documents and checks by identifying document source and corresponding imaging system.
• Use designated patch sheets to separate requests and batches.
• Place checks in plastic scanning sleeves.
• Run scan equipment for AWD, nbA, OCR, and conduct a quality review of documents scanned to ensure all information from the original documents has been captured.
• Clean and calibrate scan equipment twice daily performing each required step in the process.
• Place service calls to Equitable IT or directly to Cannon and work with the repair representative to determine next steps, communications required, and workarounds.
• Assist in pulling documents from storage for re-scan.
• Pack and file scanned material, maintain proper storage procedures and shred older documents in accordance with the current retention policy.
• Report out any metrics the functional areas require.
• Keep received logs as designated by the business areas.
• Record check information for scanning.
• Review and prepare all documents and checks for scanning, including taping tears, removing staples, and preparation of documents to full sheets.
• Identify legal seals to properly designate legal documents, reflecting the condition of the documents by noting on the Document Worksheet the state of all legal/notarized documents.

Benefits

• Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED