Document Management Specialist II

LoanCare • Virginia Beach, VA

19d • $17 - $25 • Remote

About The Position

Responsible for maintaining the flow of Ginnie Mae original documents to and from the document custodian; to clear exception items and double loan issues for Ginnie Mae loans; to track and order original documents for servicing of loans, as needed. The position also maintains, orders and tracks records/documents for the company. Order, track, distribute, prep, scan, index all files related to servicing (custodial, collateral, servicing, default, any/all miscellaneous documents). Communicate and coordinate with external and internal resources to complete pool certifications within required timeframe.

Requirements

• High School Diploma or equivalent required
• A minimum two to three years’ experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
• Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment
• Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment
• Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.
• Overtime required as necessary.
• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching
• We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Nice To Haves

• Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents
• Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

Responsibilities

• Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications
• Maintain monthly exceptions reports
• Coordinate Ginnie Mae custodian transfers
• Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions
• Complete all research necessary to close tasks for default, foreclosure, and loss mitigation
• Process orders and coordinate shipment of files to and from client, custodian and attorney
• Research various county website for missing documentation
• Track and distribute custodial documents as required
• Prep and scan custodial documents as required
• Upload scanned images to FileOnQ as required
• Process daily file requests for servicing of loans as needed
• Process orders and coordinate shipment of files to and from storage facility
• Prep and scan files or miscellaneous documents related to the servicing of loans
• Retrieve archived data CDs upon requested
• Prepare modification documents as requested
• Provide weekly updates to team management
• Responsible for attending meetings internally and externally
• Coordinate outgoing document transfers
• Retrieve documents for client and custodian audits
• All other duties as assigned

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees