Document Control Specialist

Eli Lilly and Company • Indianapolis, IN

4d

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Position Description: The Document Control Specialist supports global quality and process documentation by managing end-to-end document lifecycle activities in Veeva Vault QualityDocs (QDocs). This role coordinates review/approval workflows, ensures document and metadata accuracy, applies templates and standards, and helps maintain inspection readiness through timely processing, tracking, and reporting. Key Objectives / Deliverables Execute timely, right-first-time processing of global process documents in Veeva Vault QualityDocs (QDocs) from draft through issuance and retirement. Maintain document lifecycle compliance and metadata accuracy to support training impact, searchability, reporting, and inspection readiness. Enable consistent global process documentation by applying templates/standards and providing writing and formatting support. Support team performance through metrics, continuous improvement, and proactive issue identification/escalation.

Requirements

• High School Diploma/GED required; Associate’s degree or higher preferred.
• 2+ years of experience in document control/records management, quality systems, or regulated documentation support (pharmaceutical/biotech/medical device preferred).
• Hands-on experience in Veeva Vault QualityDocs (QDocs) and Microsoft Office (Word, Excel, Outlook).

Nice To Haves

• Knowledge of controlled documentation/records practices in a regulated environment (GMP/GDP concepts and data integrity expectations).
• Strong attention to detail and ability to perform right-first-time document and metadata checks.
• Strong written communication skills; ability to edit for clarity and consistent standard work language.
• Ability to manage multiple priorities, meet deadlines, and maintain organized tracking.
• Problem-solving skills to troubleshoot workflow issues and coordinate resolution across stakeholders.
• Customer-focused, collaborative approach; comfortable partnering with global stakeholders across time zones.
• Experience with basic metrics/reporting (Excel) and continuous improvement methods preferred.

Responsibilities

• Coordinate review and approval cycles with document owners, reviewers, and approvers (communications, reminders, and status tracking).
• Apply and verify required document metadata/attributes (e.g., document type, process owner, applicability, training impact, and effective date rules); perform quality checks prior to approval.
• Support document change execution by ensuring revisions align with approved changes and impacted documents/stakeholders are identified for review.
• Monitor periodic review status and follow up with owners to ensure completion within required timeframes.
• Support audit/inspection readiness through document/record retrieval, basic metrics/reporting, and proactive identification of document or metadata issues.
• Partner with Quality, Learning & Development, and stakeholders to align documents with training and process needs; provide back-up support across the team as needed.

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees