Document Control Specialist II

Valentine Enterprises, Inc. • GA

122d

About The Position

As our IT Support Specialist II, you won’t just be fixing issues—you’ll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate. This is a hands-on, on-site role where your expertise will be felt across the organization. You’ll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems.

Requirements

• Associate’s or Bachelor’s in IT, Computer Science, or equivalent experience
• Certifications like AWS, CISSP, VCP, CCNP, or MCSE
• Proficiency in Windows, macOS, and Linux
• Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting
• Experience with remote support tools and Active Directory
• 5+ years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM

Responsibilities

• Be the first responder for service requests and incidents
• Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure
• Design and implement advanced solutions using Windows Server, SQL, and SharePoint
• Monitor alerts and ensure disaster recovery systems are ready
• Manage IT assets and keep documentation sharp and up-to-date
• Create training materials and SOPs to empower users and junior techs
• Own project tickets in ConnectWise and drive them to resolution
• Stay ahead of tech trends and recommend smart improvements

Benefits

• 3 Medical plans to choose from
• 2 Dental plans to choose from
• 2 Vision plans to choose from
• 401K for employees 21 or older
• Profit Sharing – Eligible after 6 months
• Disability Gap Insurance paid for by the company
• Short term disability insurance available to the employee to purchase
• Long term disability insurance provided by the company
• Basic Life and AD&D Insurance paid for by the company for the employee
• Additional Life Insurance available to the employee to purchase
• Accident, Critical & Cancer available to the employee to purchase
• 9 paid holidays
• Paid PTO
• Paid training
• Educational Assistance
• Clothing Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees