Document Control Analyst

Bank OZK • Little Rock, AR

2d

About The Position

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Provides basic technical support and administration of the Bank’s enterprise content management (ECM) document storage applications and scanner hardware.

Requirements

• Basic knowledge of relevant windows server/application technology or enterprise software content management application administration.
• Ability to support, test, and identify basic or general hardware and software problems in virtualized Windows Server/Windows PC environment.
• Ability to build and maintain professional working relationships with team members, managers, and vendors.
• Ability to learn and apply technical standards and best practices related to document and information handling.
• Ability to communicate effectively, both verbally and in writing.
• Ability to prioritize work effectively and work under close supervision.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to demonstrate excellent and effective customer service skills.
• Ability to maintain confidentiality.
• Ability to demonstrate organization, critical thinking, analytical, and problem-solving skills.
• Ability to work effectively and demonstrate flexibility in a continually changing environment.
• Maintains a flexible schedule and participates in on-call rotation.
• Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Bachelor’s degree in computer science, Information Management, or in related “STEM” field; OR high school diploma and 2+ years of work experience in document control or related administrative or technical support role, or commensurate work experience, required.

Nice To Haves

• 1+ year of work experience in an enterprise server environment analyzing, administering, and troubleshooting virtualized Windows servers and imaging and documenting workflow applications, preferred.
• Certification in Microsoft (MCSA, MCSE), CompTIA Server+, VMWare VCP, and/or related technical certification, preferred.

Responsibilities

• Troubleshoots and tests ECM imaging and document workflow technology platforms while maintaining the Bank’s documented security policies to ensure maximum availability.
• Assists with the maintenance, testing, and troubleshooting of all ECM systems and documents workflow applications, including application servers, database servers, and hardware.
• Consults with users to determine hardware, software or system functional needs or solutions.
• Assists with coordinating testing scripts for ECM vendors and other business units, as necessary.
• Escalates complex issues to senior analysts, as needed.
• Performs other duties as assigned.

Benefits

• generous PTO
• 401(k) matching
• health
• dental
• vision (and pet!) insurance
• special perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees