Northwest Registered Agent-posted about 1 year ago
$38,480 - $42,640/Yr
Full-time • Entry Level
Saint Petersburg, FL

The Document Clerk position at Northwest Registered Agent in Saint Petersburg, Florida, is a full-time role focused on managing and processing client documentation and communications. The role requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced office environment. The ideal candidate will be self-motivated, adaptable, and possess excellent customer service skills, contributing to a dynamic team atmosphere.

  • Prioritize, process, open, sort, scan, and track inbound mail and Service of Process.
  • Process, ship, and track outbound mail.
  • Retrieve and upload required or missing client account information or documentation into company software.
  • Keep client files up to date by consistently recording client interactions and documentation.
  • Manage and submit state filings within set timelines.
  • Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.
  • Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.
  • Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
  • Hit position metrics for mail processing, filings, and client support with no/minimal errors.
  • Identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.
  • Strong attention to detail, organized
  • Self motivated and quick learner
  • Strong customer service skills, clear and concise communicator
  • Strong computer skills and comfortable conducting online research and troubleshooting issues
  • Eager and interested in learning more about our business and solving client problems
  • Collaborative & coachable
  • Available to work in office daily, Monday - Friday
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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