DocuSign Administrator II

South State Bank-posted 2 months ago

$85,153 - $136,024/Yr

Mid Level

Winter Haven, FL

Management of Companies and Enterprises

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The DocuSign Administrator is responsible for the day-to-day administration, configuration, and ongoing maintenance of the DocuSign application in all its environments. This role requires taking ownership of all tasks and challenges encountered in the operation of the assigned position.

Perform day to day administration of the DocuSign system
Perform DocuSign implementation tasks including configuration, integration, testing, requirements gathering and solution design
Design, implement, and maintain performance measurement systems to monitor and analyze trends associated with DocuSign and related business processes
Work with Technology and Business team members to identify and refine business requirements and workflows
Communicate process standards to ensure understanding across the organization
Research, review and analyze the effectiveness and efficiency of procedures and develop strategies for enhancement
Maintain and update documentation of processes supported
Create and update DocuSign reports and dashboards
Adhere to existing processes/standards/policies as set forth by the Company
Perform upgrades to the application as required
Perform system testing on production changes to ensure accuracy of processing
May become responsible for supporting other processes and duties in supporting area

Education: College Degree or equivalent work experience
Experience: 5+ years of DocuSign administration experience preferred
Strong working knowledge of DocuSign components such as Templates, PowerForms, Change/Incident/Problem Management, User Set Up, Performance Analytics
Knowledge of ITIL processes is preferred
Knowledge of banking process preferred
Advanced knowledge of MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
Strong written and verbal communication skills
Ability to learn and grasp new concepts and business processes quickly
Detail-oriented with ability to communicate with diverse stakeholders
Organizational skills; ability to multi-task and prioritize; strong attention to detail

Knowledge of Helpdesk operations and fundamentals is preferred

Equal Opportunity Employer, including disabled/veterans

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