Doctors Assistant - Training Provided

Eyecare Associates • Troy, AL

378d

About The Position

The Doctor's Assistant plays a crucial role in supporting optometrists by ensuring a world-class Total Patient Experience. This position involves a variety of tasks, including operating optical equipment for initial patient testing and providing excellent customer service to patients of all ages. The role requires a commitment to professionalism and adherence to company policies, including HIPAA regulations.

Requirements

• High School Diploma or GED required.
• Previous medical office experience preferred; optometric experience strongly preferred.
• Minimum of 1 year in a customer/patient interaction role or equivalent education and experience.
• Professional appearance and actions with logical and critical thinking skills.
• Customer-focused with excellent communication skills, both written and verbal.
• Detail-oriented and reliable with a positive attitude.
• Ability to follow verbal and written instructions accurately.
• Interpersonal skills to support customer service and teamwork.
• Basic to intermediate problem-solving skills, including mathematics.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations, including HIPAA guidelines.

Nice To Haves

• Experience with optical equipment and systems.
• Favorable background check results.
• Flexibility in accepting work assignments and priorities.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering medical support.
• Display a professional attitude, greet patients promptly, and thank them upon departure.
• Comply with all company policies and procedures, including HIPAA.
• Practice urgency, valuing both patient and doctor's time.
• Operate various optical testing equipment such as lensometers and autorefractors.
• Follow scripting for testing equipment and clean all examination equipment.
• Set phoropter to patient RX or reset to plano as per doctor's request.
• Interact courteously and professionally with all levels of employees.
• Perform general office duties and cleaning as assigned by the manager.
• Demonstrate initiative in achieving practice goals and creating a positive work environment.
• Commit to flexible working hours, including weekends and schedule changes.
• Adhere to safety policies and procedures while supporting high-quality customer service.
• Perform other duties as necessary for the organization.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED