Doctor's Technician (Pipeline)

Career Opportunities with Stanton Optical•Ridgeland, MS

12d•$13•Onsite

About The Position

Don't see an open position near you that matches your professional goals, but you want to send us your resume anyway? We value the best talent and strive to retain it. We will do our best to contact you directly when a position opens that matches your experience. Reports to: Store (Brand) Manager Location: On-site Store Location Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctors Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams. About us: Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas. Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve. Hourly Wage Range: Starting at $13.00 per hour, plus commissions (actual pay will vary by State and store location) Why join our winning team? We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nations top optical retailers. We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business. Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more. Paid time off that increases with seniority Professional development and promotion opportunities Employee recognition programs Employee Assistance Program (EAP) Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products! We offer competitive variable compensation opportunities and commission on sales. Work with an amazing team!

Requirements

You have a high school diploma or equivalent.
You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
You have the skills necessary to communicate effectively with a diverse group of people.
You implement active listening, build rapport, and empathize with the patients.
You remain proactive and execute problem solving skills to address potential patients concerns or rebuttals.
You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
You have a passion for customer satisfaction and maintain a positive demeanor.
Do you have schedule flexibility?
Work hours will be determined based on business needs
Do you enjoy working with technology and are curious about current innovations?

Nice To Haves

Optical experience is a plus.

Responsibilities

Physician Eyecare Group Clinical Duties The Physician Eyecare Group (PEG) provides all clinical services in each store, and PEG doctors provide supervision, direction and guidance to the Doctors Technicians to regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.
The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
Each Doctor Technician should seek opportunities to enhance the patient's clinical experience.
Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care.
Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computer-based learning to ensure proper patient clinical care.
Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary with supervision from the PEG doctors.
Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers.
Doctor Technicians communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time.
Ensure accuracy of patient history and personal information in the system
Achieve daily/weekly/monthly/quarterly PEG desired goals.
The metrics that will drive the clinical performance include but will not be limited to: Prompt and proper completion of outside referrals Store conversion/performance (supplements, drops, retinal photos, therapy, etc)
Operational Duties Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available.
Answer customers' inquiries and gather necessary information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments
Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
Ensure brand standards by performing basic housekeeping duties when necessary.
Achieve daily/weekly/monthly/quarterly desired goals
Maintain patient records confidential and secure in accordance with HIPAA requirements.
Other duties as assigned and required.

Benefits

Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses.
We also offer identity theft protection, pet insurance, and much more.
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee recognition programs
Employee Assistance Program (EAP)
Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
We offer competitive variable compensation opportunities and commission on sales.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume