Doctor's Assistant - Veterinary Emergency Center of Redlands - CA

Veterinary Innovative Partners•Redlands, CA

3d•$18 - $22

About The Position

We are seeking a dedicated Doctor's Assistant. The primary function of the Doctor’s Assistant is to prepare and present estimates for recommended services while ensuring an exceptional client experience for our patients and clients. Educate patient owners on the types of services being offered and act as a liaison between the doctor and client.

Requirements

Ability to provide exceptional customer service to our clients
Ability to communicate clearly and effectively with staff, doctors, and clients.
Serve the critical role of being the liaison between doctors, technicians, clients, and patients
Ability to read and interpret Doctors plans, perform basic medical calculations, and prepare estimates with a high level of accuracy
Ability to effectively communicate medical terms and procedures with clients
Handle delicate conversations around after life care with clients in a compassionate and respectful manner
Prepare patient discharge reports and in-hospital updates
Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions
Handle financial transactions, assisting clients with credit applications as needed
Regularly attend staff meetings
Work closely with our medical teams to ensure a positive outcome at each visit
Assist across multiple departments during downtime
Facilitate client visits
Record all communications with owners in the practice management software
Understand basic pharmacology of commonly used medications, including calculating, handling, labeling, and dispensing.
Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions
Have fun!
High School Diploma or Equivalent
Be able to read, write, and speak English fluently in a clear and audible voice
Be naturally empathetic and articulate communicators
Be comfortable working with computer software
Have a desire to help people through what is often a stressful event in their lives
Have a friendly, outgoing, and professional demeanor
Have critical thinking and problem-solving skills
Work well as a team and independently
Must be available to work all shifts including days, nights, weekends, and holiday shifts.

Nice To Haves

Preferably have a minimum two-years veterinary experience in a customer service and/or veterinary assistant role

Responsibilities

Prepare and present estimates for recommended services
Ensure an exceptional client experience
Educate patient owners on the types of services being offered
Act as a liaison between the doctor and client
Communicate clearly and effectively with staff, doctors, and clients
Serve the critical role of being the liaison between doctors, technicians, clients, and patients
Read and interpret Doctors plans
Perform basic medical calculations
Prepare estimates with a high level of accuracy
Effectively communicate medical terms and procedures with clients
Handle delicate conversations around after life care with clients in a compassionate and respectful manner
Prepare patient discharge reports and in-hospital updates
Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions
Handle financial transactions, assisting clients with credit applications as needed
Regularly attend staff meetings
Work closely with our medical teams to ensure a positive outcome at each visit
Assist across multiple departments during downtime
Facilitate client visits
Record all communications with owners in the practice management software
Understand basic pharmacology of commonly used medications, including calculating, handling, labeling, and dispensing.
Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions