Dockhand

Watauga Lakeshore Resort & Marina•Hampton, TN

11h

About The Position

Lakeshore Resort & Marina is seeking a reliable and enthusiastic Dockhand to join our team! As a Dockhand, you will play a key role in maintaining a superior dock environment, providing top-tier customer service to boaters, and supporting various tasks around the marina. In addition to dock duties, the position will involve assisting with maintenance tasks, handling boat rental reservations, operating a POS system for retail sales, and performing marina services to ensure an exceptional experience for all guests.

Requirements

Customer-Focused: Strong commitment to providing excellent customer service in a fast-paced environment.
Team Player: Ability to work well with others, collaborating across departments, and supporting co-workers as needed.
Physical Stamina: Ability to lift, carry, and move equipment as needed, as well as stand for extended periods.
Weekend Availability: Must be available to work during peak weekend hours.

Nice To Haves

Marina Knowledge: Previous experience in a marina or similar environment preferred but not required.
Boat Handling: Ability to safely operate boats and assist guests with basic boating needs preferred.
POS System Knowledge: Experience using POS systems or willingness to quickly learn new systems.

Responsibilities

Dock Maintenance & Appearance: Maintain a clean, organized, and welcoming dock environment, ensuring all dock areas are free of debris and in top condition.
Customer Service: Greet and assist boaters with excellent customer service, providing a friendly and helpful experience. Assist with boat dockage, fueling, and general marina services.
Boat Rentals & Reservations: Manage and fulfill boat rental reservations, ensuring all boats are properly prepared for guest use. Provide recommendations and instructions for boat operation.
POS System Operation: Accurately process sales transactions, merchandise sales, boat rentals, and marina services using the marina’s POS system. Handle cash and card payments efficiently.
Vessel Operation: Safely operate a variety of vessels to assist guests with docking, boat rentals, and marina-related tasks. (Training will be provided)
Team Collaboration: Work closely with the marina team to support operations, including assisting with maintenance, boat servicing, and ensuring smooth daily operations. Be willing to take on various roles as needed.
Weekend Availability: Must be available to work weekends, including holidays, as part of the marina's busiest times.