Dock Supervisor (FT Outbound Shift)

Estes Express Lines • Chattanooga, TN

84d

About The Position

The position involves reporting to the Operations Manager, Assistant Terminal Manager, and/or Terminal Manager Lead. The role includes guiding and directing dock employees, setting targets, monitoring performance, and providing coaching, counseling, and development. The individual is accountable for managing an efficient, clean, and safe LTL operation, which includes dock planning and scheduling. The position requires enforcing compliance with company policies, safety rules, and government regulations. The individual will also be involved in the hiring and termination processes, administering portions of the Terminal Business plan, and ensuring all Key Performance Indicators (KPIs) are met. Daily utilization of company enhancement tools and processes is expected, along with reviewing and revising schedules to increase efficiencies and lower costs. The role includes responsibility for equipment assignment and movement, proper communication with customers, and overseeing all paperwork associated with the dock.

Requirements

• High School Diploma or GED; Bachelor's Degree preferred.
• Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred.
• Prior management, dispatch, and dock experience required, preferably in LTL trucking industry.
• Knowledgeable of local metropolitan area.
• Strong leadership skills including hiring, coaching, counseling, training, mentoring, and terminating employees.
• Excellent verbal, written, and listening communication skills.
• Strong planning and organization skills.
• Good computer skills (AS/400 & MS Office a plus).
• Strong work ethic and good problem-solving skills.
• Willingness to work an average of 50 hours/week.
• Ability to work any shift including nights and/or weekends and in any weather condition.
• Ability to lift approximately 20 lbs., or more if required.

Responsibilities

• Guide and direct dock employees, setting targets and monitoring performance.
• Manage an efficient, clean, and safe LTL operation including dock planning and scheduling.
• Enforce compliance with company policies, safety rules, and government regulations.
• Participate in hiring and termination processes.
• Administer assigned portions of the Terminal Business plan.
• Meet all assigned KPIs.
• Utilize company enhancement tools and processes daily.
• Review and revise schedules to increase efficiencies and lower costs.
• Manage equipment assignment and movement in collaboration with other supervisors.
• Ensure proper communication with customers via phone, fax, or email.
• Oversee all paperwork associated with the dock.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: High school or GED