Dock Receiver (Full Time)
About The Position
Summary: Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service. Essential Duties and Responsibilities: Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail. Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.). Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.). Researches and routes unidentified and generic mail. Coordinates, stages, and transports bulk mail items. Receives, logs, delivers and tracks messenger items. Follows all processes established in the client standard operating procedures (SOP’s). Monitors packages for hazardous and suspicious materials. Follows established customer inquiry processes and responds to customer needs and requests. Maintains accurate records of customer inquiries and fulfillment of requests. Performs other duties as assigned.
Requirements
- High School diploma or equivalent.
- Relevant prior customer service experience.
- Ability to lift 50 lbs.
Nice To Haves
- Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
- Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
- Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)
- Prior receiving dock experience preferred.
Responsibilities
- Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
- Researches and routes unidentified and generic mail.
- Coordinates, stages, and transports bulk mail items.
- Receives, logs, delivers and tracks messenger items.
- Follows all processes established in the client standard operating procedures (SOP’s).
- Monitors packages for hazardous and suspicious materials.
- Follows established customer inquiry processes and responds to customer needs and requests.
- Maintains accurate records of customer inquiries and fulfillment of requests.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
