Freedom Boat Club - Dock Experience Manager at Homestead Black Point Marina, FL

Brunswick Corporation•Homestead, FL

1d•Onsite

About The Position

As part of the talented Freedom Boat Club Operations team, the Dock Experience Manager serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily logistics of the area location(s) you will be expected to perform all duties required of the Dock Staff. This position is full-time and requires availability on weekdays, weekends and holidays. Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more. With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do. We are always looking for hardworking, motivated and competitive people who share our passion for getting others out on the open waters.

Requirements

Pass a background check and drug screen
High school diploma or equivalent
Associate’s or Vocational degree
Must be at least 21 years of age
Valid driver’s license
Ability to maintain a calm, positive attitude during periods of high activity
Strong verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Managerial and diplomacy skills
Organizational skills and attention to detail
Analytical, decision-making, and problem-solving skills
Proficient in Microsoft Office Suite or related software

Nice To Haves

Bachelor’s degree
1-3 years of related operations experience
Boating safety ID card
Vessel livery operator’s certification
Experience in and around boats is desirable
Ability to perform minor boat maintenance
Prior management experience

Responsibilities

Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations
Ensure all dock staff have proper certifications and up-to-date training
Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources
Develop monthly dock staff schedule to maximize efficiency and review and approve payroll; You should insert yourself into the schedule for a regular dock day cadence
Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
Ensure adequate inventory and supply levels are being maintained at each location
Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges
Investigate member misconduct and complete all incident reports
Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required
Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio, the fleet software system, and best practices
Ensure employees are completing tasks in Fleetio including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies to ensure all needs are being addressed in a timely manner
Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition; Take ownership of one model vessel per location
Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed in a timely manner
Maintain KPIs at each location including reservation reports, usage reports, and time sheets
Maintain and manage operating budget and control costs for each location
Maintain accurate fuel logs and ensure all vessels are fueled regularly
Acquaint yourself with local marina managers/harbor master’s and promote a positive working relationship in all marinas
Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
Provide process improvement input and suggestions to your manager
Ensure personal appearance and uniform guidelines are being adhered to
Responsible for all safety performance at each location; Operate within prescribed safety SOPs, and proactively ensure member and employee safety
Lead dock staff all hand’s meetings
All other duties as assigned