Dock & Door Technician

The Raymond Corporation•Charleston, SC

5h•Onsite

About The Position

As a Dock & Door Service Technician, you will report to the Dock & Door Operations Manager and be responsible for installing, maintaining, and troubleshooting dock and door equipment based on customer needs. Your duties will include the installation and repair of Commercial and Industrial Rolling and Panel Overhead Doors, Dock Levelers, Dock Locks, Safety Gates, and Truck Shelters. You must perform all work safely and efficiently, following applicable safety regulations and company procedures while ensuring customer satisfaction. Additionally, you will promote service maintenance programs and represent the dealership in a professional manner, delivering a high level of customer satisfaction with every interaction.

Requirements

Must have and maintain a valid driver's license with a clean driving record.
Must be able to lift and/or move up to 75 pounds or more.
Basic mechanical skills.
Excellent customer service skills.
Excellent time management skills.
One to three years’ relevant experience and/or training preferred.
Basic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred.
Basic knowledge of hydraulic systems preferred.
Welding and cutting torch experience preferred.
Lift truck and scissor lift operation experience preferred.
High school diploma or equivalent.

Nice To Haves

One to three years’ relevant experience and/or training preferred.
Basic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred.
Basic knowledge of hydraulic systems preferred.
Welding and cutting torch experience preferred.
Lift truck and scissor lift operation experience preferred.

Responsibilities

Service & Installation
Safety & Compliance
Operational Efficiency
Customer Service & Professionalism
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
Annual Uniform & Boot Allowance
Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
Paid On the Job Training
Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
Company-sponsored social events and team-building activities.
Employee recognition program