DOCK DOOR TECHNICIAN

Equipment Depot Inc.•Dayton, OH

About The Position

To identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high-quality service repairs on all loading dock equipment, examples can be dock levelers (aka – “plates”), dock shelters, dock seals, dock bumpers, commercial doors, and more.

Requirements

High school diploma or general education degree (GED); or 12+ months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Internet software.
Must have a valid driver’s license and be insurable through the company’s commercial insurance.

Nice To Haves

Experience in welding is a plus.
Basic electrical experience required, more advanced a plus

Responsibilities

Repair and service dock and doors.
Communicate with dispatcher to determine the work schedule
Drive to the job site as assigned
Have a valid driver’s license and be insurable by the company
May be required to work in a shop environment as needed
Communicate with customer
Order/obtain parts
Repair equipment
Complete paperwork
Diagnose equipment problems and offer solutions to meet customer specifications
Problem-solve technical problems and customer-relations issues
Obtain estimates
Represent Equipment Depot to the customers
Maintain a professional image of self and vehicles
Emphasize and practice safety with self and environmental protection
Work in a manner that protects customers, Equipment Depot and the public
Communicate appropriate information to those who need to know on a timely basis
Obtain equipment repair history
Complete paperwork (fill out, obtain customer’s signature, process internally)
Provide sales leads
Communicate “need to know” information within the company (i.e. mechanics, parts, sales, transportation)
Uphold the Equipment Depot vision, mission, values and objectives
Treat others as you would like to be treated
Involve everyone in continuous improvement
Understand our customers
Be an Innovator
Look for a change in the process
Seek new ideas in products/services
Ask for suggestions from customers and suppliers…then listen
Take action to improve
Maintain acceptable personal and work area standards for safety, appearance and equipment condition
Wearing apparel and personal grooming; look professional
Work area clean, orderly, litter-free
Equipment and tools in good repair
Practice common sense safety at all times