Dock & Door Service Writer/ Parts Associate
About The Position
Currently, we are seeking a Dock and Door Service Writer/ Parts Associate to support our York, PA location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel! Main Duties: Prepare service quotes Open and close work orders Set-up and maintain customer profiles in company database Interact with technicians and managers to create maximum synergy, coordination, and cooperation Responsible for being a positive leader in helping the department work towards its goals Order, process, & pull parts for our Customers and Technicians Responsible for providing a high level of customer service Inventory control / Shipping / Receiving of Parts Inventory Source parts to find the best value for our customers Maintain an accurate inventory
Requirements
- Minimum 1 year of experience working in Dock and Door Parts
- Must possess unwavering customer service drive and focus
- Ability to multi-task and work in a fast-paced environment
- Pleasant phone demeanor
- Proficient with Microsoft Word and Excel
- Exceptional skills for communicating interpersonally through written & verbal means to co-workers, transportation carriers, and customers
- Ability to respond promptly to customer requests and needs, check product order availability, and provide superior customer satisfaction
- Positive attitude
- Excellent work ethic
- Applicant must be a team player
- Stable work history
- Must be able to lift 25 lbs.
Responsibilities
- Prepare service quotes
- Open and close work orders
- Set-up and maintain customer profiles in company database
- Interact with technicians and managers to create maximum synergy, coordination, and cooperation
- Responsible for being a positive leader in helping the department work towards its goals
- Order, process, & pull parts for our Customers and Technicians
- Responsible for providing a high level of customer service
- Inventory control / Shipping / Receiving of Parts Inventory
- Source parts to find the best value for our customers
- Maintain an accurate inventory
Benefits
- Medical, dental, vision, and prescription plan.
- 401k with partial company match
- paid vacation and sick days
- paid holidays
- short- & long-term disability
- basic/supplemental life insurance policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
