Dock Agent - Richmond International Airport (RICCG1)

PrimeFlight Aviation Services • Richmond, VA

2d

About The Position

The Dock Agent serves as the central hub for communication and coordination between drivers, warehouse, ramp, and dock personnel, ensuring timely operations, accurate record-keeping, and the smooth flow of inbound and outbound logistics. The Dock Agent is the information epicenter of the organization. This position involves coordinating with drivers, warehouse, ramp and dock personnel to disseminate information that sometimes requires a heightened sense of urgency. You will be responsible for adhering to strict and critical timelines and ensuring that all operations at the dock run smoothly and on schedule. Additionally, you are required to maintain accurate records of all dock activities, tracking inbound and outbound trucks and providing necessary updates when mandated.

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• Knowledge of the Aviation Industry
• Intermediate Microsoft Office Suite required, in addition to successful proficiency in required daily operational computer programs
• Communicate with internal and external customers
• Prolonged standing/walking in a warehouse setting
• Basic math skills
• Advanced recall ability
• Professional interactions in communication chats, i.e. Teams, Chime, Slack programs
• Ability to simultaneously coordinate with drivers, warehouse staff, ramp and logistics partners via 2-way radio/phones/chats
• Ability to perform in a multi-functional office setting
• Communicate clear and concise information
• Able to write and send daily reports
• Able to work in heat and cold conditions as it pertains to the warehouse
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

• Adhere to strict safety and security protocols during all operations
• Maintain accurate records of all cargo and baggage movements
• Handle special cargo with care, following specific handling procedures
• Participate in emergency response and contingency planning at the dock
• Provide excellent customer service, addressing inquiries and concerns promptly
• Collaborate with other team members to ensure smooth dock operations
• Keep the dock area clean, organized, and free of hazards
• Attend training sessions and meetings to stay updated on operational procedures and safety guidelines
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Benefits

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed