Doc Processing Specialist

ConstructConnect•Cincinnati, OH

3d•Hybrid

About The Position

This position sits within our Content division which identifies and publishes accurate and relevant project data for our software solutions. The Opportunity The Document Processing Specialist will perform audits of the Content, Formatting, and Reprography groups to ensure the efficiency of all processes. Additionally, the individual in this role will verify the quality of reporting and recommend improvements to ensure that greater quality is met, and train team members on the implementation of new processes.

Requirements

Two years of customer service experience in a corporate environment or 6-18 months experience as a Content Specialist or 6-18 months experience in a Quality Assurance role.
Proficiency in Microsoft Excel, Microsoft Power Point, and Microsoft Word
Strong Math and Analytical Skills
Ability to multi-task and be organized, as role will require work on multiple projects across multiple markets, encountering many nuances
Excellent verbal and written communication skills
Close attention to detail
Ability to effectively adapt to new processes
Ability to work independently as well as with a team
Creative thinking regarding process improvements
Ability to effectively train team members on new processes
Willingness to continually embrace professional development

Responsibilities

Quality Control: Perform quality control (QC) checks on project documents processed through ConstructConnect Auxiliary Resources to ensure adherence to operating standards.
Process Audits: Conduct internal audits and studies of current document processing methods to identify areas for improved efficiency and quality.
Training & Implementation: Train internal and external team members on new document processing techniques and ensure smooth implementation.
Performance Improvement: Recommend enhancements to reporting and document processing workflows to elevate overall quality and efficiency.
Standards Compliance: Ensure all documentation meets ConstructConnect’s time, quality, and compliance standards.
Process Documentation: Develop clear, comprehensive documentation for new processes, or update existing guidelines to reflect process improvements.
Content Development: Create and maintain educational materials that inform and train team members on evolving procedures and best practices.
Quality Assurance: Collaborate with stakeholders to review and refine documentation, ensuring clarity, accuracy, and accessibility.
Continuous Improvement: Identify gaps or outdated procedures in current documentation and propose enhancements to support organizational efficiency.
Cross-Functional Collaboration: Work closely with various teams to gather input, validate process changes, and ensure the documentation accurately reflects operational practices.
Attends and participates in meetings as required
Performs miscellaneous tasks and special projects as assigned